E-Contracts with exceptions, with OWL Process Ontologies: We refer to this application case, since we also deal with contract representation, but with a particular focus on SLAs for IT services. A BMS generally has an impact on road safety statistics because it encourages drivers to be careful and avoid accidents that would result in the loss of bonuses. [Citation required] All the traceability of service level agreements is not possible without appropriate KPIs. It is therefore necessary to find appropriate indicators for quantification and measurement of service. The following requirements must be met: the most common BMS divides drivers by class, with each category having its own discount or increase applied to the base premium. A year without a claim implies, on the anniversary of the contract, a drop of one or more diplomas on the bonus/malus class table. A claim involves an increase of a certain number of degrees on the bonus/malus scale on the anniversary of the contract. As a general rule, an agreement is equivalent to a 5% discount or a surcharge. The starting class may depend on the age of the driver, the gender, the place of residence, the horse strength of the car.

Each country has different legislation that determines the number of degrees an insurer can increase or reduce, what maximum or malus premium is allowed, and what statistics insurers can use to assess a driver`s starting class. In insurance, a bonus-malus system (BMS) is a system that adapts the premium paid by a customer to their individual claim history. The main objective of service level agreements is to make the control and evaluation of services transparent for both parties (supplier and customer). This requires an accurate definition of performance details such as circumference, speed and reaction time in ALS. (For more information, see “What is a service level contract?” The agreed and effective service levels may be different. In such cases, the (financial) consequences must be contractually stipulated in the agreement. In principle, these are two different approaches: it is a case of detailed application for the presentation, management and automatic monitoring of the performance of service level agreements (SLAs). It focuses on advanced rules-based knowledge representation (KR) concepts for bulk and distributed IT level management (SLM) (z.B. Web Services /Service Oriented Computing) with dynamic vendor and service-service relationships and new e-business models such as On-Demand Computing or Utility Computing.

Both components must be specified accurately in the service level agreement. In particular, you need to define in detail what triggers a bonus or a malus. This trigger must be clearly and objectively verifiable. Overall, the bonus-malus system can be seen as an incentive system for quality improvement. The nature and extent of the treaty`s consequences should be tailored to each situation.